FAQ

Orders

How do I place an order?

Simply browse our collections, add items to your cart, and proceed to checkout. You'll receive an order confirmation email once your order is placed.

Can I change or cancel my order?

Please contact us as soon as possible at support@bembien.shop. Once an order has been shipped, it can no longer be changed or cancelled.

Shipping

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 4–6 business days after shipping.

Do you offer free shipping?

Yes — we offer free standard shipping on all U.S. orders, with no minimum purchase required.

Do you ship internationally?

We currently ship within the United States. If you're outside the U.S., please contact us and we'll do our best to assist.

Returns & Refunds

What is your return policy?

We accept returns only for items that arrive damaged or incorrect, within 30 days of delivery. See our Refund Policy for details.

How long do refunds take?

Approved refunds are issued to your original payment method within 5–10 business days.

Payments

Which payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Is my payment information secure?

Yes. All payments are processed through PCI-DSS compliant gateways with industry-standard encryption. We never store your full card details.

Product & Support

How do I contact support?

Email us at support@bembien.shop or call +1 480-586-6366 — we respond within 24 hours on business days.

How do I know what size to order?

Please refer to the sizing information on each product page. If you're unsure between sizes, contact us and we'll be happy to help.